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The new Online Banking is all about giving you the best user experience we can — whether you’re accessing your accounts, using Bill Pay, budgeting, or transferring funds. The system that powers our Online and Mobile Banking has been completely revamped to offer the features and services you have been requesting.

What’s New

  • Clean look and intuitive use
  • One login for Online Banking and Mobile Banking*
  • Quick, 4-click Transfer
  • Bill Pay available on Mobile Banking
  • Homepage customization
  • Individual logins for joint users
  • Initial registration must be completed in a browser before the Mobile Banking app can be accessed.*

Video Tutorials

Online Banking Overview

Existing User Registration

New User Registration

Your Dashboard

Your Accounts

Widgets

Transfer & Bill Payment

Help

 FAQs

What do I need to log in?

If you are an existing Online Banking user and the Primary owner of your Educators account, enter your existing username in the blue login box on the front page of ecu.com. You will be prompted to enter a temporary password to start the registration process. The temporary password is the month and day of the your birthday and the last six digits of your Social Security Number. For example: If your birthday is 04/15/1980 and your SSN is 123-45-6789, your temporary password would be 0415456789. You will then be asked to complete your security profile and verify your contact information before viewing your accounts.

 

If you are a Joint owner of an Educators account, or new to Online Banking, click “New User” in the blue login box on the front page of ecu.com. Read through and agree to the online banking disclosure and continue your registration, providing identifying information to connect you to the correct account(s), choosing a username and password, set security questions and confidence image.

 

Please visit ecu.com for more video tutorials or to view our help guides.

Do I have to share credentials with the other joint owners on the account?

No, all owners of the accounts will complete their own registration process and maintain their own log in credentials.

I keep hearing the word “WIDGET” what is a widget?

A widget is a self-contained mini application that lives and runs on your new Online Banking dashboard. Widgets allow you to personalize your Online Banking experience.

My child(ren) also have accounts with Educators and are joint owners on my account. I would prefer that they not be able to see my account online. How can I prevent them from viewing my account?

Joint owners will be able to view account balances on any account they are associated with. If you would like your child(ren) to have access to your account in the case of an emergency, but do not want to be able to view your account balances online, we recommend that you have them as a POA (Power of Attorney) instead of joint owners. A POA will not see accounts they are associated with. Otherwise, it may be in your best interest to remove them from the account.

Will I have to re-load all of my payees in Bill Pay?

No. Bill Pay, including all of your payees, will transfer to the new Online Banking. Bill Pay will be connected to the Primary owner of the account. It can be transferred to the Joint owner of an account, if necessary, by contacting us.

Will I have to reset my e-statements?

No, e-Statements will remain the same. They are viewable under the e-Statements widget on your Online Banking dashboard.

Will I have to reset my alerts?

Yes. Alerts will not transfer and will need to be set up. In the new Online Banking, there are many more options for alerts for your convenience.

Will we be able to hide accounts online that we do not want to see, such as a savings account or money market?

Yes, you will be able to set accounts to hidden in several places within Online Banking.

Will the financial resources be the same for everyone?

Using the gears on your dashboard, you will be able to customize the financial resources and Educators News feed.

I logged in and didn’t see all of the accounts I thought I would see.

Certain account types will need their own logins — they are fiduciary accounts like custodial accounts, representative payees accounts, trust accounts and guardian accounts.

Business accounts also need their own logins.

Can I use my account number as my username?

No. For your security, we require a unique username that does not contain your account number. Your username can be 8-15 characters.

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You are now leaving Educators Credit Union’s website www.ecu.com. This alternate website is not operated by Educators Credit Union. We only link to sites that we feel will be valuable to our members, but are not responsible for the content of these sites. Educators does not represent either the third party or the member if the two enter into a transaction. Be aware that privacy and security policies of these sites may differ from those practiced by the credit union.

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