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Card Management

A more convenient way to manage your cards.

man smiling holding card

The Card Management Tool

A better card management experience just landed in Online and Mobile Banking! Our upgraded card experience puts more control, convenience and safety in your hands. With our new and improved Card Management tool, you can enjoy instant card activations, clearer merchant transaction information and robust fraud protections all in one convenient place.

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Benefits

  • Security

    Turn Cards On & Off

    Lose a card? Not using it and want to make sure it’s protected? Use the Card Management tool to turn your Educators cards on and off.

  • Alerts

    GET INSTANT NOTIFICATIONS

    Create transaction alerts to be instantly notified when a purchase is made with your card.

  • No Fees

    SET SPENDING RESTRICTIONS

    Create spending limits to protect yourself from big purchases being made without your knowledge.

  • Direct Deposits

    RESET YOUR PIN

    If you forgot your PIN or need to change it, you can create a new PIN directly in Online or Mobile Banking.

  • Plus

    ADD TRAVEL NOTICES

    If you’re heading out on a domestic or international trip, add travel notes to your debit and/or credit card.

  • Ask EVA

    REPORT A CARD LOST/STOLEN

    If your card goes missing, simply report it lost or stolen right from Card Management.

  • Debit/Credit Card 2

    Card-linked Merchants

    The card on file list within Card Management keeps track of all the merchants where your card details are stored.

  • Gift Box

    ACCESS UCHOOSE REWARDS®

    Easily view, manage and redeem your points.

Frequently Asked Questions

The Card Management tool is a user-friendly addition to Online and Mobile Banking that members can use to:

Feel more secure.

  • Turn your cards on/off at your discretion.
  • Report lost or stolen cards.
  • Immediately turn off a lost or stolen card.
  • Create transaction alerts to be instantly notified when your card is used.
  • Know where your credit and debit cards are stored online.
  • Set spending limits based on location, amount, merchant type and transaction type.

Discover more convenience.

  • Enjoy 24/7 access to your cards.
  • Easily dispute transactions.
  • Create travel plan notifications.
  • Receive a digital card before a physical one is mailed.
  • View, manage and redeem uChoose Rewards®.
  • Activate cards instantly, so there’s no more waiting on new or replacement cards.
  • View merchant name, logo, exact location on map and contact information.
  • Enroll in Apple Pay or Google Pay.

In Mobile Banking:

  1. Click More.
  2. Click the Cards drop-down menu.
  3. Select Card Management.

In Online Banking:

  1. Hover over the Cards drop-down menu.
  2. Select Card Management.
  1. From the Card Management tool, click Manage Travel Plans.
  2. Click Add Travel Plan to add countries and U.S. states you may visit to ensure you can use your card without interruption while traveling.

Please note, travel plans can be set up to two weeks at a time. If you are traveling for more than two weeks, you will need to set the additional dates separately.

  1. From the Card Management tool, click Report Lost or Stolen.
  2. You will be prompted to call our member service line for assistance. Simply click Call to get started. Calling us straight from your mobile app ensures a smooth and seamless experience. Please note, by selecting Call, your card will be turned off to prevent unauthorized payments. Recurring payments will still occur.

Yes! If you have card controls set up in CardValet®, they will carry over to Card Management.

Check to make sure your device is set to primary.

  1. Navigate to Card Management and click the Settings
  2. Click Primary Device.
  3. Make sure the toggle is set to On.

Make sure you have allowed the Educators Mobile Banking app the ability to send notifications.

iPhone users:

  1. Click the phone’s
  2. Click Notifications.
  3. Tap the Educators CU App.
  4. Toggle Notifications to

Android users:

  1. Click the phone’s Settings Icon.
  2. Click Apps.
  3. Tap the Educators CU App.
  4. Make sure Notifications are set to Allow.
  5. Make sure Permissions are set for Notifications.

Yes! Once you start using Card Management, you should delete the CardValet® app. Please note, if you decide to keep the CardValet® app and use Card Management, you will receive two push notifications for each transaction.

If your card is turned off, you will have to turn it on before using it. Please note, you should not turn your card off in Online Banking unless you also use our Mobile Banking app, so you can turn your card on when using it.

Recurring transactions, such as streaming services or other monthly payments displayed in the Card on File section, will still process when cards are turned off.

You must be on the most current version of the Educators CU app and have Android 13 or Apple iOS 16.5.1 to use the Educators CU app and Card Management. If you are using an older version of OS/iOS, the app may work but some features may not be fully functional.