Card Management

The Card Management widget is a user-friendly addition to Online & Mobile Banking that members can use to:

Feel more secure.

• Report lost or stolen cards.
• Immediately turn off a lost or stolen card.
• Create transaction alerts to be instantly notified when your card is used.
• Know where your credit and debit cards are stored online.
• Set spending limits based on location, amount, merchant type and transaction type.

Discover more convenience.

• Enjoy 24/7 access to your cards.
• Easily dispute transactions.
• Create travel plan notifications.
• Receive a digital card before a physical one is mailed.
• View, manage and redeem uChoose Rewards^®.
• Activate cards instantly, so there’s no more waiting on new or replacement cards.
• View merchant name, logo, exact location on map and contact information.
• Enroll in Apple Pay or Google Pay.

In Mobile Banking:

1. Click More.
2. Click the Cards drop-down menu.
3. Select Card Management.

In Online Banking:

1. Hover over the Cards drop-down menu.
2. Select Card Management.

1. From the Card Management widget, click Manage Travel Plans.
2. Click Add Travel Plan to add countries and U.S. states you may visit to ensure you can use your card without interruption while traveling.

Please note, travel plans can be set up to two weeks at a time. If you are traveling for more than two weeks, then you will need to set the additional dates separately.

1. In the Card Management widget, click Report Lost or Stolen.
2. You will then be prompted to call our member service line for assistance. Simply click Call to get started. Calling us directly from your mobile app ensures a smooth and seamless experience. Please note, by selecting Call, your card will then be turned off to prevent unauthorized payments. Recurring payments will still process.

Check to make sure your device is set to primary.

1. Navigate to Card Management and click the Settings
2. Click Primary Device.
3. Make sure the toggle is set to On.

Make sure you have allowed the Educators Mobile Banking app the ability to send notifications.

iPhone users:

1. Click the phone’s Settings App.
2. Click Notifications.
3. Tap the Educators CU App.
4. Toggle Notifications to Allow.

Android users:

1. Click the phone’s Settings Icon.
2. Click Apps.
3. Tap the Educators CU App.
4. Make sure Notifications are set to Allow.
5. Make sure Permissions are set for Notifications.

If your card is turned off, then you have to turn it on before using it. Please note, do not turn your card off in Online Banking unless you also use our Mobile Banking app, so you can turn your card on when using it.

Recurring transactions, such as streaming services or other monthly payments are displayed in the Card on File section, these continue to process when cards are turned off.

In order to use the Educators CU app and Card Management, you must be on the most current version of the Educators CU app and have Android 13 or Apple iOS 16.5.1. The app may not be fully functional on older versions of the app.