Digital Academy

For security purposes, we do not display account numbers for the following account types:

• Health Savings Accounts (HSAs)
• Saver’s Sweepstakes
• Change Up Savings
• Share Certificate (CDs)

We also cannot provide account numbers via email. If you need to locate one of these types of account numbers, contact us or stop by a local branch.

You can follow these steps to locate your account number¹ in Online Banking or the Mobile App:

1. Log in to Online Banking or the Mobile App
2. Select the Share Account (savings or checking share) that you want to view
   1. If you’re using the mobile app, tap Menu>Accounts first
3. Select the Account Details tab to see your account number

Your Checking Account number is also located at the bottom of your checks as shown below:

For further assistance, check out our online banking video tutorial Finding Your Account Number, or try out our Interactive Demo in our Digital Academy Platform.

If you’re using the Mobile App, see our Mobile Video Tutorial or Interactive Demo in Digital Academy.

Click or tap the Forgot Password? button on the Online Banking login screen or the mobile app login screen. Follow the steps to verify your identity and reset your password* to unlock your account. You will need your:

1. Username
2. Social Security Number
3. Either one of the following
   1. Member Number
   2. Driver’s License Number

For further assistance, begin a video banking call with an Educator’s representative.

_{*Passwords must be at least 8 characters long and contain a Capital letter, a lowercase letter, a number, and an optional special character}

_{*If you need help with your username you’ll need to speak to a representative. Please reach out by calling the number above or choosing the “begin a video banking call” link.} 

Our Routing Number is 275981378.

You can use these steps to order checks through Online Banking:

1. Log in to Online Banking
2. Select Accounts
3. Select Check Services
4. Select the Reorder Checks tab
5. Select Order Checks
6. Select Personalize
7. Select On or Off for FraudARMOR+ (there is a fee of $4.49 per box for this benefit)
8. Select Continue
9. Select Add to Cart
10. Select Proceed to Checkout
11. Select Submit Order to complete your order

For further assistance, watch our Online Banking Video Tutorial, or try out our Interactive Demo in our Digital Academy Platform.

If you’re using the Mobile App:

1. Log in to the app
2. Select More
3. Choose Educators Full Sites
4. Use the steps above to order your checks

For further assistance, watch our Mobile Banking Video Tutorial.

Zelle® is only available on the Mobile App. This feature is not available through online banking (Desktop Version).

You can send, request, or receive money with Zelle®. To get started, log into Educators Credit Union’s mobile app and select MORE, TRANSFER&PAY, and then Zelle®. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes^¹.

To request money using Zelle®, choose Request, select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit Request². If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Educators Credit Union account, typically within minutes^¹.

To learn more about how to use Zelle®, check out our video tutorials.

If you do not see the Zelle® Option on your Mobile Banking App, please contact us or stop by a local branch for assistance.

Yes, Overdraft Privilege is available on standard Checking but some restrictions may apply. Refer to our Overdraft Privilege Policy for more information.

To view your statements digitally:

1. Log in to Online Banking
2. Hover over Accounts in the menu
   1. Choose eDocs
3. Select the Statements tab
4. Click the statement you would like to view
   1. Filters available to narrow down searching

You can order a new personal debit card with Card Management through Online and Mobile Banking! Follow the steps displayed below.

To order a business debit card for your business account, fill out the Debit Card Application online, get an instant-issued card at any Educators branch, or call 262.886.5900 to have one mailed to you.

Order a Personal Debit Card Through Online Banking

1. Log in to Online Banking
2. Click More
3. Click Card Management
4. Click on the Card that is Damaged to be Replaced
5. Click Replace Damaged Card
6. Click the Report as Damaged Button
7. Click Yes, Report as Damaged to Complete the Process

Card Management Tutorial

Order a Personal Debit Card Through Mobile Banking

1. Log in to the Mobile App
2. Tap the Menu 
3. Tap Card Management
4. Scroll Right to View All Cards – Tap Replace Damaged Card
5. Tap Damaged
6. Tap Report As Damaged
7. Tap Yes, Report as Damaged to Complete the Process

Mobile Card Management Tutorial