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Phishing Scams

Purse, coffee, cellphone and tablet on a wood table with a woman using her credit card on the tablet

Phishing scams attempt to gain your personal information by using forged or fake electronic means. Be highly cautious of electronic communications from email addresses and phone numbers that you do not recognize.

Phishing scams mean fraudsters posing as a legitimate business are “fishing” for your personal information. Phishing attempts can come from emails, texts, chats, or phone calls (also known as “vishing”). These forms of communication will normally start by asking you to update or confirm their records by responding with your personal information, account number(s), credit/debit card number, or a PIN.

Take measures to keep your accounts secure:

  • Update firewall and anti-virus software on your computer.
  • Change your account password every 90 to 180 days. If you have reason to believe your password was stolen or you think you entered your password on a phishing website, change it immediately.
  • Utilize secure messaging with Educators, visit our secure website ecu.com and go to the Contact Us page, or use “Live Chat” in the top right corner of our site.

What to do with potential phishing scams:

  • Do not reply to unsolicited requests asking you to forward details such as account numbers, passwords or other sensitive information even if it seems to be from a legitimate source. (Educators will never request sensitive account information from you.)
  • Do not use a link in an email or text to get to a web page. Instead, type the URL directly into your browser’s address bar.
  • Be vigilant when downloading email attachments on your computer. If in doubt, do not download.

What we do to keep you and your accounts safe:

  • Educators will not make unsolicited requests for your personal information.
  • Educators may occasionally ask for pieces of your identity or security questions to verify access to your account.
  • We are available to answer your security questions and concerns — Educators can verify any questionable communications that you may have received from us, contact us right away if you think you received a phishing communication.