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Fraud Alert: Please be aware that fraudulent text messages requesting personal information have been reported and received by both members and non-members in our service areas. Educators Credit Union will never ask for your personal information through an email, text message or an outgoing call to you. DO NOT click on any text message links or provide any personal or financial information.

Protect Yourself from Text Message Scams

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Educators Credit Union is closely monitoring a recent wave of text messages where scammers are disguising themselves as Educators Credit Union and “Educators CU.” Remember, we will never send a text message requesting your Online Banking credentials, even if it’s for “fraud prevention.” If you receive a text message like any below or one asking for account or login information, delete it immediately.

Members and non-members have received text messages asking them to:

  • Confirm or deny a recent purchase and then provide Online Banking credentials. Educators will never ask for your Online Banking login information in a text message or phone call.
  • Enter a Google Pay verification code. If you are not actively setting up Google Pay, you will not get a verification code.
  • View a secured message from “Educators CU” through an embedded link. You can view messages directly in Online and Mobile Banking by clicking “Message Center” under Settings & Contact.

If you received a message and clicked on the link or provided your Online Banking credentials, you should reset your Online Banking username and password and set up two-factor authentication as soon as possible. For information on setting up two-factor authentication, please visit www.ecu.com/2021/03/25/two-factor-authentication-upgrade/. Also, check your device to ensure no new apps have been added.

When in doubt, please contact Educators Credit Union, we are here to assist you. Give us a call at 262.886.5900, chat with us virtually on Educators Video Banking or visit ecu.com for more articles on common scams and how to prevent becoming a victim.

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