Important: Information on a New Telephone Scam

Educators Credit Union is getting information on a new scam targeting our members. The attack is a form of spoofing, where it looks like Educators Credit Union is calling you. Once you pick up the phone, the fake representative says that there has been fraud found on your debit or credit card. They ask for members to confirm their account information and then may direct you to transfer money from your savings to your checking. They may also send a token to your phone via text message to “activate” Samsung or Apple Pay using your card information.

We’d like to assure you that Educators Credit Union has not been compromised. While we work to stop these scam attempts, our main priority is protecting you and your account.

If you get a call from “Educators Credit Union” you weren’t expecting and it demands account information, hang up. You can call us back at 262.886.5900 or use Educators WeCU video banking to confirm Educators wasn’t reaching out to you. Educators Credit Union employees will never demand you move money from one account to another.

Have you received this phone call? If so, please let us know as soon as possible. You can call 262.886.5900, use Live Chat at the top of Online Banking or talk to a representative using Educators WeCU video banking. The phone lines have been very busy due to increased traffic related to the COVID-19 pandemic. We thank you for your patience.

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