UPDATE: Educators Lobby Closing, Other Services Remain

UPDATE: Educators Credit Union will remain open through Gov. Tony Evers’ “Safer at Home” declaration. Financial institutions are classified as essential businesses. For the safety of yourselves and those around you, we would like to encourage you to use online or phone options whenever possible. More information about those tools is available in the article below.


Your safety and the safety of our staff and the communities we serve are our top priority. Due to an increase in local coronavirus (COVID-19) cases, we will be temporarily closing all our branch lobbies as a precautionary measure effective Tuesday, Mar. 17.

Although the lobbies will be closed, you will ALWAYS have access to your money at Educators Credit Union. Your money is also safest stored at the credit union, where it is insured by the NCUA. We’ll continue to serve you through our drive-ups and exterior TOM agents, the Member Response Center, ATMs, ASK EVA (phone teller), and Online and Mobile Banking.

During this time:

  • Our Member Response Center is available to assist you by calling 262.886.5900 or 800.236.5898 from 8 a.m. – 6 p.m. Monday through Friday and 8 a.m. – 1 p.m. on Saturdays.
  • Loan applications can be taken over the phone or online. Closings will be completed via email.
  • Mortgage closings will be scheduled ONLY at the 1400 N. Newman Rd. branch on the second floor or at a title company. A representative will call you to reschedule any home loan appointments impacted by these closings.
  • Debit and credit card replacements can be ordered by calling 262.886.5900 or 800.236.5898. Cards can be picked up with a current valid ID at the first drive-up lane at all locations except Center Street, Pleasant Prairie, Prospect, Sturtevant, Mukwonago, West Bend and UW-Parkside. Should you require first-lane drive-up assistance, please call ahead to have a smooth and quick transaction.
  • You’ll have 24/7 access to your accounts, pay bills, make loan payments and transfer funds to other accounts using our Online Banking, Mobile Banking app, ASK EVA (phone teller) and Educators voice banking.
  • Safety deposits will be temporarily unavailable. Access will be open again once the branch lobbies reopen.
  • All Educators events will be postponed, including all the Homebuying Workshops.
  • If you would like to schedule an appointment with Educators Investment Services or speak with an Educators Investment Services advisor, please email investmentservices2@ecu.com.

The Educators senior management team continues to closely monitor this situation and will regularly communicate updates. Please watch your email, ecu.com and social media for updates.

Thank you for your understanding. Please take care of yourselves and stay healthy.

48 thoughts on “UPDATE: Educators Lobby Closing, Other Services Remain

    1. Hello Denise,
      We do not know how long our lobbies will be closed at this point in time.

      All of our employees will get their regular pay while the lobbies are closed.

      Thank you.

  1. I pay my monthly Visa/ECU card in person. Can I put my bill and a check, along with a self- addressed stamped envelope (for a receipt) in your night drop? Thank you!

    1. Hello Althea,

      You can still pay your card payment in person at the drive-up, like you would at a traditional teller line. If you would prefer the night drop option, please tell me which branch you use and I will check with that branch’s manager.

  2. Hi I was wondering if I could get approved for a loan to buy a house I need to get per approved first is what I need help with thank u

    1. Thank you for your question, while our lobbies are closed the best way is to apply online through our website.

  3. Since we can’t work right now. What happens to people who have monthly car payments or credit card payments. Is there any leniency? Can’t really afford to pay any right now because I’ve been out of work.

    1. We understand the coronavirus situation may cause some financial challenges and we’re always here to help.

      Please contact us at 262-886-5900 with any concerns or financial challenges you may be encountering so we can discuss ways to work through it together.

  4. Hi I was looking to open a business account, how would I go about doing that if the lobbies are closed?

  5. How often is the keypad cleaned by the drive-up window or what can we do for protection??

  6. I have no question.

    I simply want to thank my ECU for all the continued care you have shown me and my family over many years.
    (Including during this serious crisis.)

    I personally noted a ECU employee cleaning the ATM screen right while I was there. (Kenosha branch)

    Thank you all.

    1. Hello Angelo,
      Yes, you can make deposits and withdrawals at the drive-ups. We just ask that you save the first lane for people who need special items like instant-issue cards or paperwork.
      Thank you!

    1. Thank you for your question, while cashier’s checks are unavailable through TOMs or our Elkhorn branch, they can be issued through the first lane of our branches with traditional drive-ups.

    1. Thank you for your question, please call a ahead at 262-886-5900 and we can coordinate with you the most convenient branch for you that is available with a drive-up that has a notary available. Our TOM branches as well as our Elkhorn and Forest Home branches do not offer notary services through the drive-up.

  7. I need to get a cashier’s check. How do I go about getting the check with COVID-19 and the stay at home order.

    1. Hello Beth,
      Financial institutions are still open and accessible. You will need to visit the first drive-up lane of a non TOM branch.

  8. Are you going to waive fees on loans and mortgages for people who have been laid off or lost their jobs during the COVID19 Shut downs?

    1. Hello Emilia,
      We understand this is a difficult time for a lot of people. Please call 262.886.5900 so that we can discuss your options together.

    1. Hello Tara,
      You can do this at the first window of a drive-up location. It cannot be done at any branch that has TOMs in the drive-up.

  9. Good evening,

    Is there any way to deposit a large quantity of coins with the lobby being closed? I don’t want to use another service in the grocery store, as they take a large percentage of the transaction.

    1. Thank you for our question, while our lobbies are closed our coin machines are unavailable. We apologize for the inconvenience.

    1. Thank you for your question, our ATMs do not accept deposits but remote deposits can be made with the FlashCash feature in our app or through our drive-ups during business hours.

  10. Will I be able to open a account, while the lobbies are closed, if I am how will I go about opening a account?

    1. Hello MaryAnn,
      The TOMs in the drive-up can accept cash and check deposits. The live tellers working the machines will be able to help you onsite.
      Thank you!

    1. Hello Kathy,

      You should apply for a new credit card online and note that this is to increase your credit limit. The loan agents will follow up with you if they need additional information.

      Thank you!

    1. Hello David,
      TOM stands for Teller Operated Machines. They are terminals we use to help service our members quickly and efficiently. TOMs are operated by live Educators Credit Union staff located in Strutevant Wisconsin. They can help you with almost anything a traditional drive-up would assist you with. The few exceptions are giving out rolled coin or printing Cashier’s Checks.

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