A skimmer device was discovered at the ATM located in the drive-through of the Educators Credit Union Loomis branch. The device was in place from the night of July 15 through July 17, and the credit union was made aware of it on the morning of July 22. Educators has contacted Greenfield Police and is working with them and the ATM provider to investigate.
The targeted fraud only affected the people who used this ATM at the Loomis location during the times listed. There is no security breach at Educators Credit Union, and no other member information is at risk as a result of this scam. Educators is collecting a record of everyone who used the ATM during the periods listed. We will reach out to those individuals to inform them of the skimming device and recommend that they replace their card and change their PIN.
Skimming is a type of fraud that connects a physical device to an ATM. The device records card information and the card user’s PIN is recorded by a nearby camera placed by the fraudster. Both the card information and the PIN are required for this type of fraud to be successful.
A few steps to take to avoid skimming devices are:
- Cover your PIN as you enter it into the number pad. If the camera the fraudsters placed cannot see your PIN, it’s unlikely that they can use your information.
- Look over the ATM before using it. Check to see if there are any changes, pull on the card reader to see if anything is covering it, and note if there’s any difficulty or added friction when inserting your card.
- Watch for unusual marks, scratches or loose pieces of equipment on any card reader, including at pay-at-the-pump gas stations.
- If you think the ATM may have a skimmer, report it to the financial institution/ATM owner.
If an Educators Credit Union member believes they have been affected by fraud, they should contact us at 262.886.5900 to have their card blocked. After hours, members can call 800.682.6075 to report a lost or stolen card. A new card can be instantly issued to members in any Educators branch or delivered by mail. Educators members can also download the Ctrl™ app to monitor transactions and turn off and on their card in between uses. Anyone else who used the ATM with a non-Educators card during this time should contact their financial.