New credit card fraud monitoring process means changes

Educators’ credit card processing vendor will update the alert system for potential credit card fraud. The new process allows for much quicker cardholder contact, meaning fraud can be caught much sooner.

The steps are detailed below and will go into effect on May 25. Cardholders are encouraged to add the fraud number to their mobile phones as “Educators Fraud Center” so if a call comes, you can feel confident answering it and verifying or denying fraud.

Additionally, the processor is also upgrading their network, allowing the program to learn cardholders’ spending habits and recognize fraud patterns from national data in an effort to help protect cardholders from fraud.

An important item to keep in mind is that when Educators or our processor calls you, we will NEVER ask you to give out your account number or personal identification number.

What cardholders need to do

The steps:

  • When fraud is suspected, you will receive an automatic email from Educators, and you can reply via email with “fraud” or “no fraud.”
  • One minute after the email, you will receive a text message from shortcode 32874, which also has the “fraud” or “no fraud” option.
  • If there is no response to the email or text message, you’ll receive an automated phone call to deny or confirm fraud.

What you should know:

  • The phone number for the fraud call is 1-800-417-4592. Add this number to your cell phone as “Fraud Center” to help verify it is a legitimate phone call.
  • These messages will NEVER ask you for your account number or PIN.

Get in Ctrl

Another great way to help protect your Educators debit and credit cards from fraud is to download the new Ctrl app from Educators.

You can turn your cards on and off with just a swipe, and you can also set limits based on geography, transaction type, merchant type and more. You can also get notifications on your mobile device of pending charges, so you know when your cards are being used.

Download Ctrl at bit.ly/ecuctrl for your mobile phone.